Delivery Policy

Oak and Loom Inc. Delivery Policy

At Oak and Loom Inc., we strive to ensure that your handcrafted furniture arrives safely and in pristine condition. We offer multiple delivery options to cater to your specific needs.

Delivery Options

1. Doorstep Delivery:

1. • Description: Your furniture will be delivered to your doorstep.
   • Details: The delivery team will bring your item to the first available entryway of your home or building.
   • Cost: Included in delivery.
   • Exclusions: This service does not include moving items inside, unpacking, or assembly.

2. Inside Delivery:

1. • Description: Your furniture will be delivered inside your home or office.
   • Details: The delivery team will bring your item into the room of your choice.
   • Cost: Included in delivery.
   • Exclusions: This service does not include unpacking or assembly.

3. Curbside Delivery:

1. • Description: Your furniture will be delivered to the curbside nearest your home.
   • Details: The delivery team will leave the item at the edge of your property.
   • Cost: Included in delivery.
   • Exclusions: This service does not include moving items inside, unpacking, or assembly.

4. White Glove Services (WGS):

1. • Description: A premium delivery option providing the highest level of service.
   • Details:
     • Delivery Inside: Your furniture will be delivered inside your home or office to the room of your choice.
     • Unpacking: The delivery team will unpack your item.
     • Assembly: Professional assembly of your furniture.
     • Debris Removal: The delivery team will remove and dispose of all packaging materials.
   • Cost: Premium fee applies.

Delivery Timeframes

• Standard Orders: Delivery typically takes 6 to 8 weeks from the date of order, depending on your region, area, or state.

• Customized Orders: Once design consultation and approval are done, delivery typically takes 6 to 8 weeks from the date of order, depending on your region, area, or state. 

Delivery Process

1. Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase.
2. Production Updates: For customized items, you will receive periodic updates on the production status.
3. Shipping Notification: When your order is ready for shipment, you will receive a notification with tracking information.
4. Delivery Scheduling: Our delivery team will contact you to schedule a convenient delivery time.

Important Information

• Delivery Area: We deliver to most locations within the United States and Canada. Some remote areas may incur additional delivery charges or extended delivery times.
• Access Requirements: Please ensure that your home or office has clear access for the delivery team. Notify us in advance of any special delivery requirements.
• Damages: If you receive a damaged item, please contact our customer service team within 48 hours of delivery to report the issue and initiate a replacement, repair or refund.

Contact Information

For any questions or concerns about your delivery, please contact our customer service team:

Oak and Loom Inc.
[email protected]

We are committed to providing a seamless delivery experience, ensuring your artisanal furniture arrives safely and meets your expectations. Thank you for choosing Oak and Loom Inc.